Solo is perfect for someone in need of a backup or emergency cleaner. It's on-demand; order service when needed and there’s no monthly commitment. BUT both service and linens are subject to availability; meaning during high volume times (holidays, weekends, etc.), a Solo user may have their service request declined or we may not be able to provide linens because we don't have enough on the shelf. Additionally, Solo users can't auto-schedule service; meaning they have to manually schedule all cleans on neu.
Member's are our customers who need us more than once a month. In exchange for paying a membership fee (monthly, $29.99, or annually, $299.99), they receive a 20% discount on each clean, guaranteed linens and next-day service. They can also auto-schedule service via calendar sync to remove the need to visit. Hosts seeking a more passive and hassle-free experience opt to become members.
In either plan, you’re contract-free and have the flexibility to switch or cancel at any time.